Last Moon MMORPG

Help & Information => Help => Game Help => Topic started by: Waveclaw on August 21, 2017, 12:58:38 PM

Title: Game won't open
Post by: Waveclaw on August 21, 2017, 12:58:38 PM

I have downloaded the game just now, and when I open the "Last Moon" shortcut, a black box appeared and then disappeared in just a few seconds. This is what it said:

http://imgur.com/a/aoXfW
(sorry it's a link...)

Can anyone tell meh how to fix it? 'Cause I REALLY want to play the game!

Title: Re: Game won't open
Post by: Dutchval on August 21, 2017, 01:20:47 PM

1) In order for us to help you properly, you need to give us the contents of your update.log file in your Last Moon folder. You can find it by right clicking your Last Moon icon, and then clicking "open file location"

2) Do NOT Spam the forums with a million different threads. Instead half of them can be solved by asking in the Shoutbox, or just by asking someone. Via Private Message or other.

Title: Re: Game won't open
Post by: Waveclaw on August 21, 2017, 11:04:26 PM

Oops! Sorry!

Here's the update.log:

Traceback (most recent call last):
  File "<string>", line 77, in <module>
  File "C:\Last Moon update\build\pyi.win32\Last Moon\out00-PYZ.pyz\urllib2", line 126, in urlopen
  File "C:\Last Moon update\build\pyi.win32\Last Moon\out00-PYZ.pyz\urllib2", line 400, in open
  File "C:\Last Moon update\build\pyi.win32\Last Moon\out00-PYZ.pyz\urllib2", line 418, in _open
  File "C:\Last Moon update\build\pyi.win32\Last Moon\out00-PYZ.pyz\urllib2", line 378, in _call_chain
  File "C:\Last Moon update\build\pyi.win32\Last Moon\out00-PYZ.pyz\urllib2", line 1207, in http_open
  File "C:\Last Moon update\build\pyi.win32\Last Moon\out00-PYZ.pyz\urllib2", line 1177, in do_open
URLError: <urlopen error [Errno 11004] getaddrinfo failed>

Title: Re: Game won't open
Post by: Waveclaw on August 22, 2017, 04:54:55 AM

Did anyone know? If you do, please tell me!

Title: Re: Game won't open
Post by: Waveclaw on August 22, 2017, 11:08:58 PM

Anyone?

Title: Re: Game won't open
Post by: Cookee on August 23, 2017, 09:10:50 AM

I'm sorry but you need to wait until someone of the staff is online. They can't be 24/7 online here so you need to be patient.

Also a little hint: Try not to double post. They will see your thread and help you if they can

Title: Re: Game won't open
Post by: Waveclaw on August 23, 2017, 11:39:37 AM

Oops, sorry...

Title: Re: Game won't open
Post by: Venadryl on August 23, 2017, 09:52:29 PM

check your firewall
it appears to be blocking Last Moon
just make exceptions for Last Moon

Title: Re: Game won't open
Post by: Waveclaw on August 24, 2017, 01:16:31 AM

Yes, I did, but it did not work! What had gone wrong? Is it the DirectX thing that I have been unable to install due to no internet?

Title: Re: Game won't open
Post by: Venadryl on August 26, 2017, 10:37:06 PM

No... that’s not a DirectX error. But you should have that.

It’s some kind of firewall. Maybe try running as admin.
There’s something blocking it from working

Title: Re: Game won't open
Post by: Waveclaw on August 26, 2017, 11:15:40 PM

Does PC-cillin blocked it?

Title: Re: Game won't open
Post by: Venadryl on August 27, 2017, 04:24:02 PM

I don’t know how you set up your computer, with whatever program.
In order to fix this you have to open any firewall program you have that blocks other programs, and turn it off for Last Moon

Title: Re: Game won't open
Post by: Waveclaw on August 27, 2017, 11:20:27 PM

Oh....