heh, well it might've started due to the fact i started playing feralheart when i was very young, and before that i was on wolfquest which i felt had an infinitely worse staff team, so my mentality had been nurtured since i was 9! it would have been extremely difficult for me to lose that mind-zone if i hadn't stepped in those, often very sensitive, staff shoes for these past 2/3 years and come to terms with "yea its been a long day, no wonder they used that bored kind of careless tone they did a lot", "why do they talk to me like that and not anyone else?"
like you said, its so important not to judge oober quickly which i liked to do, and to be honest, still tend to. its actually nice to get to know a person and why they talk like they do. i talk like this because i'm relaxed, not nasty or bored (took me 5 years to learn that)!